Visit the official UKey website for hardware wallet product information, downloads, verification, and support.
UKey

Contact Us

Stay connected with the UKey team
Whether for cooperation, support, or technical exchange

Contact UKey support team

User Support

[email protected]

FAQ Portal | Monday to Friday 09:00 — 21:00 (UTC+8)

Business Cooperation

[email protected]

KOL / Channel / Distribution

Corporate Structure & Company Information

Legal entity, corporate relationship, and contact information are published below for business transparency.

UKEY LIMITED (Hong Kong) and UKEY PTE. LTD. (Singapore) are separately incorporated companies operating the UKey Wallet brand under common ownership and management.

UKEY LIMITED is responsible for software and product development and is the official developer and publisher of the UKey Wallet mobile app and browser extension.

UKEY PTE. LTD. is authorized to conduct international marketing and advertising for the UKey Wallet brand, including the operation of the relevant Google Ads account.

The difference between the developer name shown in the app stores and the advertiser name shown in Google Ads reflects this division of responsibilities. Neither company is an unrelated third party.

UKEY LIMITED

Jurisdiction
Hong Kong
Hong Kong Company Registration No.
78918744
Registered Office
Rm 3A8, 19/F, Hip Shing Hong Centre, 55 Des Voeux Road Central, Central, Hong Kong
Role
Software and product development; official developer and publisher of the UKey Wallet mobile app and browser extension.

UKEY PTE. LTD.

Jurisdiction
Singapore
UEN
202549174N
Registered Office
7500A Beach Road, #04-307, The Plaza, Singapore 199591
Role
International marketing and advertising for the UKey Wallet brand, including the operation of the relevant Google Ads account.

Trademark Registration & Authorization

UkeyWallet is a registered trademark owned by UKEY LIMITED in the European Union (EUTM No. 019322273) and Hong Kong (Trade Mark No. 307193539). UKEY PTE. LTD. is authorized by UKEY LIMITED to use the UkeyWallet brand for international marketing and advertising activities.

Self-Custody & Security

UKey provides non-custodial wallet software, hardware wallets, and separate offline recovery-backup products. Neither UKEY LIMITED nor UKEY PTE. LTD. holds, stores, collects, manages, or controls users’ private keys, recovery phrases, digital assets, or transaction authorization. Users retain sole control of their private keys, recovery phrases, assets, and transactions.

  • UKey does not take custody of users’ digital assets.
  • UKey does not hold or control users’ private keys or recovery phrases.
  • UKey does not authorize transactions on behalf of users.
  • Users retain sole control of their keys, assets, and transactions.

UKey’s physical hardware wallets and offline recovery-backup products are designed to help users protect their private keys and recovery materials offline.

Contact

Singapore:
+65 9610 8156
Hong Kong:
+852 5172 1425