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Welcome to UKey official technical support center. If you need diagnostic assistance when configuring or using UKey software or hardware products, please contact our support team through the official channels below.

Access method: Please click the "Online Interaction" icon in the lower right corner of any page on the UKey official website to start the real-time conversation window.

Environmental troubleshooting: If the page does not render the communication icon normally, it is usually because the ad-blocking plug-in (Ad-Blocker) installed in the browser or a strict privacy protection script has mistakenly blocked it. Please try to temporarily disable related plug-ins, or click directly [<a href="https://ukey.com/?openMessenger" rel="nofollow noopener noreferrer" target="_blank">Link here</a>]Enter an independent technical support channel.

- Access method: Please click the "Online Interaction" icon in the lower right corner of any page on the UKey official website to start the real-time conversation window.
- Environmental troubleshooting: If the page does not render the communication icon normally, it is usually because the ad-blocking plug-in (Ad-Blocker) installed in the browser or a strict privacy protection script has mistakenly blocked it. Please try to temporarily disable related plug-ins, or click directly [<a href="https://ukey.com/?openMessenger" rel="nofollow noopener noreferrer" target="_blank">Link here</a>]Enter an independent technical support channel.

2. Email Technical Support (Email Support)

Official technical support email: <code><a href="mailto:support@ukey.com" rel="nofollow noopener noreferrer" target="_blank">support@ukey.com</a></code>

- Official technical support email: <code><a href="mailto:support@ukey.com" rel="nofollow noopener noreferrer" target="_blank">support@ukey.com</a></code>

3. Fault reporting and work order submission specifications

In order to improve the technical team's diagnostic accuracy and problem-solving efficiency, please be sure to provide the following core information in a structured manner when you initiate a support request (whether through online chat or email):

Hardware device parameters: Clearly mark the model of the hardware device you are using (for example: <a href="https://ukey.com/products/core" rel="nofollow noopener noreferrer" target="_blank">UKey Core 26</a>), and the associated client/firmware version number.

Exception status description: Detailed and objective description of the specific manifestation of the fault, the complete steps to reproduce the operation, and the specific error code or prompt information returned by the system.

Diagnostic accessories: Please attach a screenshot of the interface that can directly reflect the problem, or export the relevant system operation log (Log) file so that engineers can conduct underlying troubleshooting.

- Hardware device parameters: Clearly mark the model of the hardware device you are using (for example: <a href="https://ukey.com/products/core" rel="nofollow noopener noreferrer" target="_blank">UKey Core 26</a>), and the associated client/firmware version number.
- Exception status description: Detailed and objective description of the specific manifestation of the fault, the complete steps to reproduce the operation, and the specific error code or prompt information returned by the system.
- Diagnostic accessories: Please attach a screenshot of the interface that can directly reflect the problem, or export the relevant system operation log (Log) file so that engineers can conduct underlying troubleshooting.

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Contact us

1. Online technical support (Live Chat)

2. Email Technical Support (Email Support)

3. Fault reporting and work order submission specifications