Official Links & Customer Support
Welcome to the official UKey Support Center. If you need help setting up or using UKey software or hardware, contact our support team through one of the official channels below.
1. Live chat support
How to open live chat: Select the chat icon in the lower-right corner of any page on the official UKey website.
If the chat icon does not appear: An ad blocker or strict privacy extension may have blocked it. Temporarily disable the relevant extension, or open the support channel directly.
2. Email support
Official support email:
[email protected]
3. Information to include in a support request
To help our support team diagnose the issue accurately and respond efficiently, include the following information when contacting us by live chat or email:
Device details: Specify the hardware model you are using, such as UKey Core 26, together with the relevant app and firmware versions.
Issue description: Describe what happened, list the steps required to reproduce the issue, and include the exact error code or message shown by the system.
Diagnostic files: Attach screenshots that clearly show the issue or export the relevant system log files so our engineers can investigate further.