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What should I do if items are missing from my package?

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Written by UKey Wallet

Warranty, Returns and Refunds

Critical Notice

If your UKey product package arrives with missing components or items, please follow the standardized procedure below to contact UKey Customer Support for assistance.

Resolution Steps

  1. Document Evidence: Take clear photographs or videos documenting the condition of the outer packaging and the actual contents received.

  2. Submit a Request: Access the UKey Customer Support Center to file a formal help request.

  3. Detailed Description: When submitting your request, please provide a detailed account of the missing items and attach the visual evidence collected in Step 1.

Service Commitment and Important Notes

  • Expedited Resolution: We are committed to resolving such discrepancies with the utmost urgency to ensure your satisfaction.

  • Customs Inspection Notice: Please be advised that international shipments may be subject to mandatory opening and inspection by customs authorities during the clearance process.

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