Critical Notice
If your UKey product package arrives with missing components or items, please follow the standardized procedure below to contact UKey Customer Support for assistance.
Resolution Steps
Document Evidence: Take clear photographs or videos documenting the condition of the outer packaging and the actual contents received.
Submit a Request: Access the UKey Customer Support Center to file a formal help request.
Detailed Description: When submitting your request, please provide a detailed account of the missing items and attach the visual evidence collected in Step 1.
Service Commitment and Important Notes
Expedited Resolution: We are committed to resolving such discrepancies with the utmost urgency to ensure your satisfaction.
Customs Inspection Notice: Please be advised that international shipments may be subject to mandatory opening and inspection by customs authorities during the clearance process.