To ensure that your order is delivered on time, please read in detail the following official handling procedures for shipping delays and logistics tracking abnormalities.
1. Common reasons why orders are not shipped in time
If your order does not show "shipped" status within 3 working days after placing the order, it is usually due to the following reasons:
Incomplete delivery information: Your reserved delivery address, contact number, or information required for customs clearance is missing.
Matters to be confirmed: The after-sales team has sent you an information confirmation email through the official email [email protected]， but has not yet received a receipt.
Handling suggestions: Please check your registered email (including spam box) in time.
2. Explanation of the stagnation of international logistics
In the process of cross-border transportation, the logistics track that has not been updated for a long time usually involves the following links:
Customs supervision: The goods are waiting for routine inspection, taxation or customs clearance at the customs of the destination country.
Status update mechanism: The logistics track will only resume updating after the goods have completed customs clearance and been handed over to the local carrier.
Inspection Tips: According to international practice, the package may be opened and inspected by the customs during customs clearance.
3. Logistics loss determination and compensation standards
If there are no updates to your logistics tracking information within 20 calendar days, please contact the UKey customer support team:
Loss determination: After official verification confirms that the trajectory is abnormal, the package will be determined as lost.
Solution: UKey will provide a full refund or free reissue of the product based on the user's wishes.
4. Technical support and assistance
If you encounter other logistics-related issues, please contact the support team through official channels.